These Terms and Conditions apply to all products, services, websites, and subdomains operated by Performance360, including but not limited to perform-360.com, app.perform-360.com, train.perform-360.com, join.perform-360.com, shop.perform-360.com, events.perform-360.com, ppc.perform-360.com, and coach.perform-360.com.
Last Updated: September 5th, 2025
Membership & Packages Policies
First Month Promo Price: Only valid for first time Performance360 members, and local residents of the zip code they are purchasing from. Non-locals are ineligible for the first month promotion and must purchase drop-ins or visitors passes. Each local resident is allowed one redemption of a first month promo price.
By purchasing a membership, class pack or any service, the following rules apply to your membership:
- Preferred location: You must attend at least 50% of your classes at the location you purchase your membership or package from (your preferred location) in order to get the membership pricing at that location. If you attend less than 50% of your classes at your preferred location, your membership may be switched to the location you attend most often automatically.
- You must register for classes ahead of time through the mobile app or web schedule. Failure to register ahead of time may result in a fee for showing up unregistered. If you are registered for a class, the class roster locks 30 minutes before the start of class. Failure to show up on time or attend a class you are on the roster for will result in a no-show fee.
- Membership Credits expire at the end of each month.
- You are required to follow the coaches instructions about the workout each day. You may request modifications due to physical needs, but you may not make your own changes to the workout without consent from the coach. This is due to safety reasons.
- You must share equipment based around our dedicated workout zones. You may not take equipment to your own area and perform movements outside of designated space for that movement.
- You are required to be friendly to coaches, other members and staff and follow the guidelines laid out by the coach of your class. If the coach deems you to be disruptive of the class they may ask you to leave, or we may terminate your membership at any time.
- You are not permitted to use your cell phone or listen to headphones during the walkthrough or workout. You must take the phone outside and use it outside of the building if it’s during the class.
Membership Cancellation Policy:
- Cancelling your membership after a payment has processed does not grant you the right to a refund for the payment.
- You must submit your cancellation online through our cancel form.
- You agreed to specific terms when you joined. You will be legally held to those terms. You can see the terms you signed up with in your account by clicking the Gear Settings Icon –> View My Membership –> Mange –> See the disclaimer section. If you agreed to a minimum term, you must complete all the payments on the minimum term before the account can be cancelled. There are no exceptions to this minimum term even if you are unable to use the membership any further for any reason.
Cancellations & Proof
All membership cancellations must be submitted through the official cancellation form available at https://perform-360.com/cancel or by emailing support@perform-360.com and receiving written confirmation of cancellation from Performance360.
Verbal requests, social media messages, or failure to attend classes do not constitute a cancellation.
If a member claims to have cancelled but cannot produce written confirmation from Performance360, the account will be considered active, and any associated charges valid.
Refund Policy:
- There are absolutely no refunds for payments already made, no exceptions unless it was a mistake on our end.
- Not attending classes while your membership is active does not grant you right to a refund.
- You are required to keep track of your membership, holds and any dates associated with your billing and monthly terms.
Billing Disputes
Member agrees to review all charges on their account and notify Performance360 promptly of any errors, questions, or concerns. Member must first attempt to resolve any billing concerns directly with Performance360 by contacting support@perform-360.com before initiating a chargeback request with their financial institution.
If a chargeback is filed without first providing Performance360 a reasonable opportunity to resolve the matter, Member acknowledges that this constitutes a breach of these Terms & Conditions. In such cases, Performance360 reserves the right to recover the disputed amount, along with any associated fees or costs, through lawful collection methods.
If a chargeback is filed with knowingly false or misleading information, Performance360 reserves the right to reclaim the disputed amount and any fees incurred as a result of the false dispute.
For details on our cancellation requirements and proof of cancellation, please see the Membership Cancellation Policy above.